Return Policy

At XFOUR STORE, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns

1. Items can be returned within 14 days of receiving the order.
2. The product must be in its original condition:
   • Unused, unwashed, and undamaged.
   • In its original packaging, including all tags and accessories.

Non-Returnable Items

• Products labeled as "Final Sale."
• Opened or used makeup and personal care products for hygiene reasons.
• Customized or personalized items.

How to Initiate a Return

1. Contact our customer service team at [support@xfourstore.com] or call us at [your phone number].
2. Provide your order number and reason for return.
3. Once approved, you will receive instructions on how to return the item.

Refund Process

1. Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
2. Refunds will be issued to the original payment method.
3. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

Exchange Policy

• Exchanges are subject to product availability.
• If the desired product is unavailable, a refund will be issued instead.

Additional Notes

• Return shipping costs are the responsibility of the customer unless the return is due to our mistake.
• For any questions or assistance, feel free to contact our support team.